Who we are
This Privacy Policy is issued by Roller Door Repairs Perth ("we", "us", "our") for the website www.rollerdoorrepairsperth.com.au.
How to contact us about privacy
Please contact us via the website form.
1. What we collect
We collect the information you submit to us directly, such as your name, contact details (phone and/or email), and enquiry details. If you contact us by phone, we collect the details you provide during the call.
2. How we collect it
We collect personal information directly from you when you complete a form on this website or when you contact us by phone or email. We do not use analytics or advertising cookies on this website. If this changes, we will update this policy.
3. Why we use and share your information
We use your information to respond to your enquiry and, where appropriate, to connect you with a suitable local service partner so you can receive a quote or booking. We do not sell personal information and we do not send direct marketing.
4. Disclosure of your information
We disclose your information only to local service partners for the purpose of handling your enquiry, and to our service providers that help us operate this website. We do not disclose your personal information to anyone else unless required by law or with your direction.
5. Calls (recording and transcription)
We do not record calls unless we state so at the start of the call. If recording or automated transcription is enabled, it is used to help handle your enquiry and is deleted or de-identified when no longer needed.
6. Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference and loss. We keep personal information only as long as needed to handle your enquiry, after which we take reasonable steps to delete or de-identify it.
7. Complaints
For privacy concerns about this website, please contact us via the website form. For service complaints, please contact the service partner directly.
8. Changes to this policy
We may update this policy from time to time. The updated version will apply from the date it is posted on this website.